SHIPPING & TRACKING
We have a good knowledge of shipping routes and chooses the convenient shipping path which makes the delivery faster. Considering the far shipping, We offer 6 shipping ways: DHL,FedEx,UPS,TNT,EMS and Air Mail.
Before your order is shipped, We have to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
It takes about several working days for the package travel from our facilities to your destination, The fatest delivery time is 7 days. the exact shipping time is based on the shipping company (DHL,FedEx,UPS,TNT,EMS,Airmail) standard and the shipping method you have chosen.
Note: We offer Free Shipping. Once your order has been despatched you will receive an email confirming your goods are on their way, which will also include a tracking link. Please leave us your correct address and valid phone number! Any loss caused by the incorrect Recipient Address or contact number is on the customers.
If an item is out of stock or there are any issues with your order we try to contact you immediately (by phone or email) to resolve the problem.
If for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition and packaging, within 30 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item (see our refunds and exchanges policies). we can not accept the return of jewellery that has been worn, personalised or adjusted.
In the unlikely event that you receive a product that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 30 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself.
We offer free standard shipping on orders over £49.